We tried every possible task and support ticket management tool over the years. Asana is the only one that ever stuck.
Tomasz Orechwo, CEO at Angelus24
Tomasz Orechwo, CEO at Angelus24
Angelus24, a leading real estate asset management company, provides quality services to over 2200+ real estate assets. Angelus24 has a comprehensive service range that includes asset management, apartments, tenement, and commercial real estate management.
Running a property maintenance business has its challenges. Angelus24 was no different in having the same, though they delivered services with some success.
However, the Angelus24 leadership is progressive and is seeking continuous improvement and perfection for keeping customers satisfied.
Communication and collaboration are crucial for real estate management. Success requires streamlining operations, scheduling time management and, efficient data management. Agility to take on new requests while handling existing projects is critical. Additionally, multitasking capabilities are essential to the pillars of success.
Angelus tried many project management software like Monday, JIRA helpdesk, Sugar CRM, Easy project, Redmine, etc. However, it never became a habit for the organization to use it.
They even tried implementing Asana on their own but after 6 months of trial and error, they decided to search for help.
At Remote Sensei, we saw collaboration, process, and communication challenges with Angelus24. We knew the organization’s manual processes needed automation and streamlining to today’s fast-paced world.
An enterprise-wide view was missing which lead to information silos.
Some key initiatives included the following:
Manual and inconsistent processes were causing delays and missed support tickets. Service calls got collated through multiple channels like phone calls, emails, or paper.
We used Asana forms to capture service requests in a unified way. Tickets get assigned to the right person with a priority, due dates, and due time.
Staff now have access to the ticket tracking dashboard in real-time. It is a platform that the team is actually using, where everyone knows who is responsible for what.
Besides a fully transparent team-level view, every member can easily focus on what’s assigned to them under their tasks and inbox views.
Team members can view the status on the move using Asana mobile app.
Real estate operational projects with multiple team members become efficient and easy with seamless communication in place.
Project team members communicated using notes tracked in Asana with due dates and clarity on staff accountability and responsibilities.
Angelus24 was able efficiently to handle multiple projects successfully.
Project transparency increased with tasks allocated and visible to all project team members. Enhanced visibility into work assigned to each team member enabled efficient resource management.
Angelus24 went from lack of data to gain a 360-degree view of activities through dynamic real-time reports in Asana.
In-depth real-time reports from Asana provide actionable insights on projects.
Angelus24 was able to see upcoming service tasks, the status of tasks by stage, due dates, and other parameters.
Tomasz Orechwo, CEO at Angelus24
Tomasz Orechwo, CEO at Angelus24
At Remote Sensei, we aligned our objectives in line with the direction that Angelus24 CEO envisioned along with challenges faced by the hands-on teams on the ground.
What is the biggest challenge to your company's growth?
What values drive your company, and how often are they revisited?
Which daily activities are indicators of those values?
Change is the only permanent thing in this world. But adapting to change can have its challenges.
Besides Asana’s amazing capabilities, we demonstrated to staff how they can work efficiently and save their time delivering efficient services – for example, automatically redirecting email to Asana and making minimal use of their email Inbox.
We implemented the transformation within budget and always focused on value delivered to the client.
Would you like to learn about the whale process and how we could carry it out in your organization?
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